Help Desk & User Support

Step: 1

Open our eCollob support url: http://ecollab.ecelticgroup.com/esupport

If you are a new user in eCollab or eCollab eSupport then you have to first click on Register Button.

Step: 2

Now, fill the mandatory fields with your official Name, Email, Organization/Project Name, Password and Confirm Password for Registration. Then click on “Register”.

Step: 3

Once you are done with the above mentioned steps, you get a mail from eceltic-support.com support@eceltic.ie

On successful registration to eCollab, please click the provided link to verify your email address

Step: 4

You get a confirmation message

Once Admin activated the user account the user is able to login in eCollob eSupport.

Step: 5

After the Admin activate the user Id, you get another mail from eceltic-support.comsupport@eceltic.ie with a eCeltic Application Support Team as Subject. Click on the given links to Login in eCollob eSupport.

Step: 6

Put your proper login credential in ecollob eSupport. Once successful login in ecollob eSupport you come to our user dashboard page.

Step: 7

Select “My Tickets” tab where you’ll be able to see all the tickets (if any) posted by you and the ticket status.

Step: 8

Click on the “Add Ticket” tab. Here you can able to add the ticket for different project. After giving the proper data click on “Submit” button.

Step: 9

After submit a new generation confirmation is shown. Your detailed help request goes to the support team of respective project